Privacy Policy –
69jili Gaming Platform

1 Who We Are

69jili ("we", "us", "our", or "the Platform") operates the online gaming platform accessible at 69jili.app. We are the data controller responsible for the personal information collected through the 69jili platform, including through our website, mobile application, and any related customer support channels.

This Privacy Policy applies to all personal data collected from individuals who visit, register on, or otherwise interact with the 69jili platform. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

If you have any questions about how 69jili handles your personal data, you may contact our Data Privacy team at any time. Our contact details are provided in Section 13 of this Policy.

2 Data We Collect

2.1 Registration and Identity Data

When you create a 69jili account, we collect the personal information you provide during the registration process. This includes:

• Full legal name;
• Date of birth (to verify that you meet the 21-year minimum age requirement);
• Residential address, including city, province, and postal code;
• Email address;
• Mobile phone number;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations under applicable anti-money laundering regulations, we may collect copies of government-issued identification documents such as a Philippine passport, driver's license, SSS ID, UMID, or PhilSys National ID. We may also collect proof of address documents and, where required, proof of payment method ownership.

2.3 Financial and Transaction Data

We collect information about all financial transactions conducted through your 69jili account, including deposit amounts, withdrawal requests, payment method details (such as GCash account references, BPI or BDO account identifiers, or PayMaya wallet references), transaction timestamps, and transaction status records. We do not store full payment card numbers on our servers.

2.4 Gaming Activity Data

We collect detailed records of your gaming activity on the 69jili platform, including games played, wager amounts, game outcomes, session durations, bonus usage, and responsible gaming tool settings. This data is used to operate the platform, resolve disputes, detect fraud, and fulfill our regulatory reporting obligations.

2.5 Technical and Device Data

When you access the 69jili platform, we automatically collect certain technical information about your device and connection, including your IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URL. This data helps us maintain platform security, detect suspicious access patterns, and optimize the user experience across different devices.

2.6 Communications Data

We retain records of all communications between you and 69jili, including live chat transcripts, email correspondence, and support ticket histories. These records are used to resolve disputes, improve our support services, and maintain an audit trail of player interactions.

3 How We Collect Your Data

69jili collects your personal data through the following channels:

Collection Method	Examples
Directly from you	Registration forms, KYC document uploads, deposit and withdrawal requests, support enquiries, responsible gaming tool settings
Automatically	Cookies, server logs, device fingerprinting, session tracking, game engine logs
From third parties	Identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services

4 How We Use Your Data

69jili uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your 69jili player account, including processing your registration, verifying your identity, and managing your account settings;
• Transaction processing: To process deposits, withdrawals, and bonus credits to and from your account using your chosen payment method;
• Platform operation: To deliver the games, features, and services available on the 69jili platform and to ensure their correct technical functioning;
• Legal and regulatory compliance: To fulfill our obligations under applicable Philippine laws and regulations, including anti-money laundering requirements, age verification obligations, and regulatory reporting duties;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct on the platform;
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our support channels;
• Responsible gaming: To monitor gaming patterns, enforce responsible gaming tool settings you have activated, and identify players who may be at risk of problem gambling;
• Platform improvement: To analyze aggregated usage data and improve the features, performance, and user experience of the 69jili platform;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time through your account settings.

5 Legal Basis for Processing

69jili processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your 69jili account and deliver the services you have registered for;
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations and regulatory reporting requirements;
• Legitimate interests: Processing carried out in pursuit of 69jili's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights;
• Consent: Processing based on your freely given, specific, and informed consent, such as the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Data

69jili does not sell or rent your personal data to any third party. We share your data only in the following limited circumstances:

6.1 Service Providers

We share personal data with carefully selected third-party service providers who assist us in operating the 69jili platform. These include payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification and KYC providers, fraud detection and cybersecurity services, cloud hosting and infrastructure providers, and customer support platform operators. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection standards.

6.2 Regulatory and Law Enforcement Authorities

We may disclose your personal data to regulatory bodies, law enforcement agencies, or other government authorities where we are required to do so by applicable law, court order, or regulatory directive. This includes disclosures required under Philippine anti-money laundering legislation and gaming regulatory requirements.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 69jili's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and the privacy implications in advance where reasonably practicable.

6.4 With Your Consent

We may share your personal data with other third parties where you have given your explicit consent for us to do so. You may withdraw such consent at any time by contacting our support team.

7 Cookies and Tracking Technologies

The 69jili platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and collect analytical data about platform usage. The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality;
• Analytical cookies: Used to collect aggregated, anonymized data about how players navigate and use the 69jili platform, helping us identify areas for improvement;
• Functional cookies: Used to remember your preferences and settings, such as your preferred language or display options;
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic on the platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 69jili platform. We do not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.

8 Data Security

69jili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including identity documents and financial records;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing of our platform infrastructure;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Incident response procedures for the detection, containment, and notification of data security breaches.

While 69jili takes all reasonable steps to protect your personal data, no security system is entirely impenetrable. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant regulatory authorities in accordance with applicable legal requirements.

9 Data Retention

69jili retains your personal data for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Our standard retention periods are as follows:

Data Category	Retention Period
Account registration and identity data	Duration of active account plus 5 years after closure
KYC and identity verification documents	Duration of active account plus 5 years after closure
Financial transaction records	7 years from the date of transaction
Gaming activity logs	5 years from the date of activity
Customer support communications	3 years from the date of last interaction
Technical and device data	12 months from collection

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Where data is anonymized, the resulting anonymized dataset is no longer considered personal data and may be retained for analytical purposes indefinitely.

10 Your Rights

As a data subject, you have the following rights in relation to the personal data that 69jili holds about you:

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed;
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you;
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to our legal and regulatory retention obligations;
• Right to restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved;
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests;
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Privacy team using the contact details provided in Section 13. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11 Children and Minors

The 69jili platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the 69jili platform, please contact our support team immediately so that we can investigate and take appropriate action. We take our obligations regarding the protection of minors extremely seriously and maintain robust age verification procedures as part of our registration and KYC processes.

12 Changes to This Privacy Policy

69jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this Policy, we will notify registered players by email and/or by displaying a prominent notice on the 69jili platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how 69jili protects your personal data. Your continued use of the platform following the publication of any amendment constitutes your acknowledgment of the updated Policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 69jili handles your personal data, please contact our Data Privacy team. Our support agents are available 24 hours a day, 7 days a week via live chat on the platform.

You may also reach us by email at: [email protected] (plain text — not a clickable link). Please include your registered username and a clear description of your query or request in all correspondence to help us assist you efficiently.

For general platform support enquiries, you may also write to: [email protected] (plain text only).

Note: This Privacy Policy is provided for informational purposes and represents 69jili's commitment to transparent and responsible data handling. If any provision of this Policy is found to be unenforceable under applicable law, the remaining provisions shall continue in full force and effect. This Policy is governed by the laws of the Republic of the Philippines.